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Here’s a quick preview of the book, and the smart habits that people with high emotional intelligence understand and practice:

➥ Habit #1: They start conversations the right way, and avoid the wrong language.

➥ Habit #2: They express shared emotions without ceding control.

➥ Habit #3: They guide conversations without being controlling.

➥ Habit #4: They encourage people to like them by using words that signal support.

➥ Habit #5: They adjust their language to give advice effectively, and they easily spot bad advice.

➥ Habit #6: They recognize when a so-called weakness is actually a strength, and they seek to emulate it.

➥ Habit #7: They understand how a few simple, intentional words can improve the tenor of almost any conversation.

➥ Habit #8: They own their decisions when they have to say no, and they learn to spot when others cannot.

➥ Habit #9: They reflect on their conversations and improve performance.